The idea of this policy is to educate the ‘Users’ as to what personal information is being captured by us and where the same is being used. It describes the principles and practices that apply to ‘Personal Information’ collected from Users of our services on our Site, in telephone or e-mail communications.
It should be further noted that PrChaRk will not (i) collect Personal Information of the Users without their knowledge and permission; (ii) knowingly disclose the Personal Information of any User to third parties, except as provided herein. PrChaRk endeavors to take reasonable steps to protect the security of the Personal Information collected from its Users.
The Clients / Users can also register with PrChaRk in order to book services on this website and to take advantage of the customization features provided herein. However, if any User chooses not to register, he/ she can take advantage of any feature of this site where registration is not required and in such cases the information collected from the User would be limited.
PrChaRk logs the IP address of the Users in order to maintain the server, administer the Web site and track usage statistics.
The IP address of any User may vary each time they visit the site, or it may be the same, depending on whether such User access the site through an always-on type of Internet connection (e.g., cable modem, wifi or DSL), or through a dial-up connection (e.g., VSNL, MTNL etc). Either way, it would be extremely difficult for PrChaRk to identify the Users through their IP address, and PrChaRk never makes any attempt to do so.
If any User reached our site by clicking on a link or advertisement on another site, then PrChaRk also log that information. This helps PrChaRk to maximize their Internet exposure, and to understand the interests of its Users. All of this information is collected and used only in the aggregate; that is, it is entered into the database maintained by PrChaRk, where PrChaRk can use the same to generate overall reports on the site visitors, but not reports about individual visitors.
PrChaRk also places a small file known as a “cookie” on its Users’ computer’s hard drive. A cookie may contain information that allows PrChaRk to track the Users’ path through the Web site and to determine whether the User has visited the site before. However, unless the User registers with PrChaRk, such cookie contains no personally identifiable information that would allow PrChaRk to identify the User. Cookies cannot be used to read data off of the hard drive, and cannot retrieve information from any other cookies created by other Web sites. The cookie is used this manner to help PrChaRk to understand how visitors use the site, and to help PrChaRk to improve the site. Users may refuse to accept a cookie from the site by following the procedures specific to Users; Web browser. Since cookies don’t provide any information from which PrChaRk can identify any User, it is suggested that the Users allow cookie on their computer. It also should be noted that if any User is visiting a site where he/she will be accessing his/her confidential account information, he/she will be required to accept cookies as it is essential for site administration and security.
All users who choose to register themselves on the site www.PrChaRk.com shall be able to do online transactions with PrChaRk subject to such facility is made available.
If anyone registers with the site, PrChaRk will collect personal information of such User in addition to the non-personal information described above. That personal information may include name, email address, mailing address, telephone number, user name and password. PrChaRk may store all or some of that information in a cookie file on the hard drive of the User, so that the site will recognize the User each time he/she visits the site. In that way, PrChaRk can save individual User preferences from visit to visit and present the User with a customized Web site, without requiring him/her to log into the site every time he/she visit. To improve services and enhance personalization, PrChaRk may periodically obtain information about the Users from other independent third-party sources and add the same to the registration information of respective individual. Additionally, authorized personnel of PrChaRk may also update the registration information to accurately reflect any new information included in communications received from the Users.
Further when any User purchases Products or Services for a third party using his own Member ID and password, PrChaRk will collect that third party’s name and contact information, and other information as required by the travel service provider(s), so that PrChaRk can complete the booking.
How the personal information collected is used
PrChaRk use the personal information collected to help both PrChaRk as well the User. As mentioned above, registering with the site allows the Users to personalize the Web site so that it is most useful to them. It also allows the User to log into the site automatically each time of visit, rather than manually typing user name and password every time. By registering one can also track his/her history of transactions that he/she may have done on the site which is available in the form of a Dossier. PrChaRk may also use this information to periodically contact the Users with news or important information from PrChaRk or to request the Users’ feedback about the site. In addition to these periodic updates, PrChaRk may also email additional materials, but only if specifically requested by the User. These might include opt-in newsletters and other materials that Users proactively request.
In addition to these communications, if the Users have provided their email addresses, PrChaRk may use that personal information to transmit notifications about special offers or to inform the Users about the special deals provided by partners / associates of PrChaRk. The Users may opt-out of any or all marketing communications by clicking the link provided in any commercial e-mail sent or at any time, as well as access and update their personal information, by visiting the site.
Disclosure of personal information
PrChaRk does not sell or rent any personal information to any third party, other than its partners, as discussed in this policy. PrChaRk may aggregate personal information from all of its users and provide that information in the aggregate to other parties, including advertisers, for marketing and promotional purposes. However, if PrChaRk does so, that information will not be in a form that will allow any third party to identify each User personally.
PrChaRk may also share some of the personally identifiable information with its subsidiaries, group and sister companies around the world that are committed to provide comprehensive array of travel packages and services to meet the travel needs of a User. Sharing this information allows PrChaRk to better understand the ways in which its various product and service offerings can assist travelers. It also enables PrChaRk to provide its Users with information about travel opportunities in which he/she might be interested. The subsidiaries, group and sister companies of PrChaRk also will comply with applicable laws governing the transmission of promotional communications, and give each User an opportunity in any such email that they send to choose not to receive such promotional e-mail messages in the future.
Users also may share their personal information with third-parties specifically engaged by PrChaRk to provide services (such as Airlines, Hotels, Ground Handlers, Insurance Companies, Product Companies and advertising agencies), in which case PrChaRk will require those parties to agree to use any such personally-identifiable data solely for the purpose of providing the specified services through PrChaRk. PrChaRk may also use the information to provide to government agencies like RBI, Banks etc as per the laws of the country. Users must appreciate that PrChaRk must cooperate with legal authorities, and may in some circumstances be required to disclose personally identifiable information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. PrChaRk doesn’t expect this to happen, but if it does, PrChaRk will provide only the information required. In other words, PrChaRk will not simply turn over the database in response to a specific legal requirement.
Each User can review and update the personal information he/she has provided through the registration process by visiting www.PrChaRk.com
Steps taken to protect the personal information
PrChaRk has implemented security procedures to help protect the personal information stored in the systems/site. For example, PrChaRk limits access to personal information about its Users to its employees who we reasonably need to come into contact with that information. PrChaRk also employ processes (such as password hashing, login auditing, and idle session termination) to protect against unauthorized access to the personal information.
Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or Purchase the Products or Services available on the Site. PrChaRk does not knowingly collect Personal Information from any Minor, and will not use this information if it is discovered that it has been provided by a Minor.
Retention and storage
PrChaRk will retain the Personal Information in its databases in accordance with document management, retention and destruction policy and applicable laws. This period may extend beyond the end of relationship with the User, but it will be only as long as it is necessary for PrChaRk to have sufficient information to respond to any issues that may arise later. For example, PrChaRk may need or be required to retain information to allow any User to obtain future credit against the trip purchased but cancelled subsequently. PrChaRk may also needs to retain certain information to prevent fraudulent activity; to protect PrChaRk against liability and permit PrChaRk to pursue available remedies or limit any damages that PrChaRk may sustain; or if PrChaRk believes in good faith that a law, regulation, rule or guideline requires it. The Personal Information will be stored in secured locations, and on servers controlled by PrChaRk.
Third Party Advertisers
When Users click on one of these advertisers’ links, the Users would be leaving the Site and entering another site. PrChaRk shall not responsible for such third party’s sites. PrChaRk cautions each User to carefully review the privacy statements of any other site he.she may visit, because those privacy statements will apply to the Users while visiting that site, and may be very different from this policy.
As part of the registration process, PrChaRk gives its Users the ability to receive via e-mail or direct messaging information about the Products and Services, updates to the Site, customized advertisements and promotions that are targeted to specific interest, such as flight specials, promotions, contests, sweepstakes and other travel opportunities available on the Site and/or sponsored by the travel service providers and advertisers. PrChaRk sends this information directly, or via third party service providers. If any User do not opt-out from receiving these communications about the Site, PrChaRk will send them to the Users. For the sake of convenience, the Site provides links to other sites. When a User clicks on one of these links, he/she are leaving our Site and entering another site. PrChaRk shall not be responsible for such third party sites as such sites are not under the control of PrChaRk. Users should carefully review the privacy statements of any other sites they visit, because those privacy statements will apply to the Users’ visit to such other sites. Access to any other Internet sites linked to the Site is at the user’s own risk. PrChaRk does not in anyway vouch or endorse the genuineness or the quality of the contents of such websites. It should not be construed that PrChaRk has any association with the operators or owners of such third party websites.
PrChaRk reserves the right to change this policy should PrChaRk deems it advisable to do so. If PrChaRk makes any material changes that will affect personal information it has already collected from the Users, PrChaRk will make reasonable efforts to notify the respective User of the changes and to give him/her the opportunity to amend or cancel his/her registration.